Traditional call center

RegionCountry

Select a region and a country.

Glossary

AHT: Average Handle Time (talk + wrap-up per connected call)
DID: Direct Inward Dialing number (a phone number rented from a carrier)
FTE: Full-Time Equivalent
IT: Information Technology
QA/WFM: Quality Assurance / Workforce Management
SIP: Session Initiation Protocol; a SIP trunk is the carrier line: per-minute rate plus rented DIDs
USD: United States dollars